We try to see all patients on an appointment basis, and we request that you call in advance so that we can reserve a time for you. The office telephone number is 377-2022, ext. 4.

We make every effort to honor all time commitments and request that you extend the same courtesy to us. On occasion, emergencies can cause problems, and whenever possible, you will be fully informed if there will be any delays because of this.

It has never been our office policy to charge for not showing for appointments but if you know you cannot make your appointment it is always helpful to call in in form the office. You can leave a message on the appointment desk’s voice mail or the voice mail of your provider while the office is closed. You appointment slot may be used by another patient if we know not to expect you.

If you No-Show for more than two (2) appintments, it is our policy to send a warning letter. If you No-Show for an additional appointment, we reserve the right to discharge you from the practice. While this may seem harsh, we want to be able to adeptly provide primary care for this community and it is simple courtesy to communicate the inability to keep a schedulked appointment.

Our promise to you is to try to run on-time. It is our intention to not run more than 20 minutes behind schedule. It is extremely rare for our providers to ever be more than 60 minutes behind schedule. The delays in the schedules are usually do to unexpected emergencies that fellow patients present to their doctors. Sometimes, life is unpredictable. We want to be accomodating and give each patient the appropriate amount of time to address there concerns. Occasionally, we may ask you to reschedule an appointment and return to discuss a longer list of issues so as to remain on schedule. It is a balancing act between attending to all concerns of a single patient or considering the entire day’s list of patients. We hope you understand.

November 2009